Return Policy

Returns & Exchanges

We accept returns and exchanges within 5 days of receiving your order, as long as the items are unworn, unwashed, and in their original condition with tags attached. To start a return or exchange, please contact our customer service team.

Please Note: Returns cannot be processed through the ONFIT website.

Return Requirements:

• Unworn, unwashed, original packaging & tags attached

• No stains, odours, pet hair, or damage

• Not a final sale item
  

• ONFIT reserves the right to reject returns that don't meet these requirements. Rejected returns will be sent back, and shipping fees will apply.

Refunds:

• First-time customers: Refunds to the original payment method (return fee applies).

• Returning customers: No refunds unless the item is faulty and approved by ONFIT.

• Change-of-mind and size refunds are not covered under ACCC regulations.

Please Note:

• All returns must be processed via the return portals above. We are not responsible for returns not processed through these portals.

• We cannot process returns without sufficient shipping evidence, such as a tracking number.

• ONFIT is not liable for incorrect items sent in returns. Charges will apply for missing items.

Consumer Rights:

Nothing in this policy affects your rights under the Australian Consumer Law (ACL). We encourage all customers to review their consumer rights under relevant Australian legislation.